Privacy Statement
About this Policy
We understand that the privacy of your personal details, and the
security of your transactions with us, is of paramount importance
to you. Aptira has therefore adopted data protection policies with
respect to your privacy and security. Aptira's Privacy Policy sets
out the rules we will abide by when dealing with personal
information we collect from individuals in the course of our
business. We have based our policy upon the Internet Industry of
Australia's (IIA) draft Privacy Code of Practice, which adopts
internationally recognised Privacy protection standards (such as
the 'Safe Harbour' principles required by most European countries).
The IIA Code also covers the requirements of Australian Privacy
legislation.
Should you wish to contact us in relation to Privacy, please email
us at info@aptira.com.
We may make alterations or additions to this policy from time to
time. Should we do so, we will update the policy on our web site.
We require that all our customers agree to abide by our Privacy
policy as part of our terms of trade. This policy also applies to
users of our web site who are not customers of Aptira.
Please note that we cannot and do not assume any responsibility
for the privacy or security practices of any other web sites which
you may be able to access through our site, or for our customers'
level of compliance with our code.
Collection of your Personal
Information
Aptira collects different information about you at different
times. There are 4 broad categories of information that we collect
from you:
1. Information we require to supply our services.
- When you first sign up or contract with Aptira for our
services, or when you make an inquiry about our services, we
request information such as your name, address, telephone number,
domain name, email details of your primary and secondary contacts,
credit card details (if you are paying online). We may also ask for
your age and gender.
- We may also monitor and/or record telephone conversations with
you from time to time in order to train staff and to improve our
service to you.
2. Non personally identifying information.
- In addition to the information you specifically provide above,
Aptira operates statistics gathering software on its web site to
collect information about the number of visitors coming to the
site. No identifying information is collected by this software. The
software records the IP address of the visitor only. We use this
information to improve our own technical structure and performance,
and to determine which areas of our web site are most popular.
- We also use 'cookies'. Cookies are pieces of information that a
web site can transfer to an individual's computer in order to allow
that web site to store information about user preferences. We use
cookies which expire once the visitor leaves our web site. Cookies
are used to collect session ID's. It is possible to adjust your
Internet browser to refuse cookies, but you may find that this
reduces the functionality of this site.
3. Other demographic information.
If you respond voluntarily to our surveys or other interactive
communications, we collect the responses and use the information to
improve the quality and range of Aptira's products and
services.
4. Personal information stored on a web site hosted by
Aptira.
Aptira will have personal information stored on our servers due to
the fact that we host web sites of other organisations. Any
information that is submitted to or collected by these
organisations will be physically located on a Aptira server. This
information, whether voluntarily provided or not, will not be used
or released by Aptira in any manner, and it will be kept strictly
confidential, unless we are required to release the information by
law.
Use of your Personal
Information
We collect and use your personal information to operate our web
site and deliver our services to you. We will use your personal
information to provide you with: technical support, billing and
credit control, sales support, product upgrades and
information.
When you contract with Aptira for our services or make enquiries
of our services, you will be requested to provide your consent to
us to send promotional material to you. If you consent to receipt
of promotional material, we will use your personal information to
provide you with promotional material. You may stop the delivery or
"opt out" of future promotional email from Aptira by following the
specific instructions in the email you receive. These instructions
will tell you how to remove your name from our promotional email
list.
We may use your personal information to:
- contact you in relation to upgrading your use of our services,
special offers (from us, or on behalf of third parties), with
newsletters, surveys, and individual service audits. We may give
extracts of our customer lists containing personal information to
third party contractors to do this on our behalf. We will ensure
that those contractors are bound to protect your personal
information to the same standard that we are.
- identify the source of new customers to Aptira;
- monitor and address complaints, other feedback, and to resolve
disputes;
- in the case of credit cards, to bill you for services;
- in the case of ABNs, to verify your identity;
- in the case of our partners who are IT professionals, to
ascertain your areas of specialty and to refer prospective
customers to you
- maintain a technical and account history of your dealings with
us, and to re-establish your account with us where you rejoin as a
customer within 12 months after having terminated your
account;
- monitor your compliance with our Acceptable Use Policy and
other terms and conditions of supply;
- comply with our reporting and other obligations to third party
licensors (such as reporting to software suppliers the number and
identity of software licenses we have issued as part of our
products).
We will treat all information we collect from you as strictly
confidential. Aptira does not rent or lease its customer lists to
third parties. We will not reveal, disclose, sell, distribute,
rent, licence, share or pass onto any third party (other than those
who are contracted or supply services to Aptira including of spam
filter operators) any personal information that you may have
provided to us unless we have your express consent to do so, other
than in the circumstances set out in the next paragraph.
We will disclose your personal information, without notice or your
consent, only:
- if we are required to do so by law or in the good faith belief
that such action is necessary to conform with the laws, applicable
code of conduct or legal process served on us in relation to our
business or web site;
- to protect and defend the rights or property of Aptira;
- if we consider it necessary to do so in order to enforce or
apply the terms of any of our agreements with you;
- to contractors providing licensed collections services, credit
card payment processing and CRM services, who comply with our
privacy and security policies;
- if we sell our business or part of it; and
- in extreme circumstances, to protect the personal safety of
users of Aptira's services, its web site, our staff or the
public.
Security of your Personal
Information
Aptira has implemented security features in our database to
protect your personal information from unauthorised access. We
maintain our servers in a controlled, secured environment. Only
staff who need to have access to your personal information in order
to perform their job function are authorised to access the
database. Constant changes to the Internet and technology mean that
we cannot guarantee that data transmission will be 100% secure, or
safe from attack by unauthorised intruders.
Other Disclosure By You
You might provide personal information through your participation
in chat sessions, message boards, email exchanges or newsgroups
accessed via our web sites, or another service provided by Aptira.
This information is public and immediately available to anyone who
has access to such a site; it is not private. Aptira urges you to
enter only information that you are comfortable to share with the
public at large in this public domain. This Privacy Policy does not
apply to such information.
You should never reveal your password to third parties. If you
lose control of your password, you may lose control over your
personal information and may be liable for actions taken on your
behalf by third parties using your password and/or personal
information. Therefore, if your password has been compromised for
any reason, you should immediately change it.
If you collect personal information which you keep on servers
provided by Aptira as part of our service to you (including email),
you alone are responsible for compliance with the Privacy Act 1988
(Cth) in respect of that information. We take no responsibility for
your dealings with personal information you collect.
Accessing Your Personal
Information
From time to time you may need to update your personal
information. We keep this information in a secure environment which
you can access through our website. In order to amend any of your
personal information, you will be required to give your user name
and password.
If you contact us via telephone, you will need to answer a few
security questions before any personal information is revealed or
amended.
Children's Privacy
Aptira does not knowingly collect, use or market any information
to children. We also urge you to familiarise yourself with your
legal responsibilities with regard to children and the Internet,
which can be found in our Acceptable Use Policy.
Complaints
If you have a complaint about any aspect of our Privacy
procedures, please contact our Privacy Officer on info@aptira.com.
We will deal promptly with your complaint. If we cannot resolve the
complaint to your satisfaction within a reasonable time, you or we
may refer the complaint to the Privacy Commissioner.